Last updated: May 2026
These Terms of Use form a legally binding agreement between you and FLICKNMIX LTD. By downloading, registering for, or using the ZYMIX app or website, you confirm that you have read, understood, and agreed to these Terms.
If you do not agree, please do not use ZYMIX.
You must be 16 or over to use ZYMIX. If you are under 16, please do not register or use the platform.
These Terms of Use (the 'Terms') govern your use of the ZYMIX app, website (www.zymix.ai), and any related services provided by FLICKNMIX LTD (together, the 'Platform'). They form a legally binding agreement between you and FLICKNMIX LTD.
Operator: FLICKNMIX LTD, 15 Fitzroy Street, London, England, W1T 4DG.
Contact: support@flicknmix.io | market@flicknmix.io
These Terms should be read alongside our Privacy Policy and Community Guidelines, which are incorporated into these Terms by reference. Where there is any conflict, these Terms prevail.
We may update these Terms from time to time. Where we make material changes, we will notify you through the Platform before those changes take effect. Your continued use of the Platform after that date means you accept the updated Terms. If you do not agree, you should stop using the Platform and, if you wish, delete your account. Where a change is minor, we may make it without prior notice; your continued use of the Platform following any such change constitutes your acceptance of it.
You must be at least 16 years old to use ZYMIX. By registering, you confirm that you meet this requirement. If we discover that a user is under 16, we will suspend and delete their account without notice.
In some jurisdictions, a higher age may be required for certain features — for example, where local law requires parental consent for users under a specific age. Where applicable law imposes a higher minimum age for any feature, that higher age applies.
We currently rely on users declaring their age at registration. We do not operate a formal age verification system at this stage. We are actively exploring proportionate age assurance solutions and will implement them as the Platform develops.
Users who register as aged 16 or 17 will be asked to confirm at registration that a parent or guardian is aware of their use of ZYMIX. This acknowledgement is part of our commitment to the safety of younger users and is required to complete registration.
To access most features of the Platform, you will need to create an account. When registering you agree to:
You are responsible for all activity that takes place through your account. We are not liable for any loss or damage arising from your failure to keep your account secure.
You may only hold one ZYMIX account. Creating accounts on behalf of others, or registering with false information, is a violation of these Terms and may result in immediate suspension or termination.
If you want to delete your account, go to Me > Account > Delete Account within the app, or contact us at support@flicknmix.io. Once deleted, you will not be able to recover your account or any content associated with it. Some information may be retained after deletion where we are legally required or permitted to do so — see our Privacy Policy for details.
ZYMIX is a social and community platform. We provide tools and features that allow you to:
The Platform is evolving. We may add, modify, or withdraw features at any time. We will use reasonable efforts to notify you of significant changes.
ZYMIX uses automated recommendation systems to personalise the content, people, and events shown to you on the Platform. These systems analyse your activity — including the content you engage with, your interactions, and your usage patterns — to predict what you are likely to find relevant. This involves a form of automated profiling.
You can find more detail about how our recommendation systems work in our Privacy Policy. You have the right to object to profiling — see Section 13 and our Privacy Policy for how to exercise that right.
ZYMIX currently offers, and plans to develop further, features that allow you to discover users or content near you. These features are always opt-in. We will request your permission before activating any location functionality, and you can disable location access at any time through your device settings or within the app.
Please think carefully before enabling location features. Once your location is active within a feature, other users within that feature may be able to see that you are nearby.
ZYMIX offers payment functionality for selected categories. Payments are processed by our payment service provider, Mangopay UK Limited. By using payment features, you also agree to Mangopay's terms of use, available at mangopay.com. We are not responsible for the payment processing services provided by Mangopay beyond our own obligations under applicable law.
To use payment services, you may need to complete identity verification (KYC) checks required by Mangopay. Refusal to complete these checks may result in suspension of payment functionality.
We do not guarantee instant settlement. Delays may occur due to banking procedures, compliance checks, or technical issues. We are not liable for delays or errors caused by third-party payment systems, except to the extent required by applicable law.
The Platform may contain links to third-party websites, apps, or services. We do not control those third parties and are not responsible for their content, privacy practices, or terms. Accessing a third-party service through ZYMIX is at your own risk.
'User Content' means anything you create, upload, post, share, transmit, or store through the Platform, including text, photos, images, audio, video, messages, and any other material you contribute.
You are solely responsible for your User Content. By posting User Content, you confirm that:
We do not endorse any User Content, and we are not responsible for the accuracy, completeness, or legality of content posted by users.
By posting User Content on the Platform, you grant ZYMIX and its affiliates a non-exclusive, royalty-free, worldwide, transferable, sub-licensable licence to use, store, copy, adapt, modify, distribute, publish, translate, perform, and display that content for the purposes of operating, providing, improving, and promoting the Platform.
This licence is limited to what is necessary to operate the Platform. You retain ownership of your User Content. This licence ends when you delete your content or account, except where: (a) your content has been shared by others and they have not deleted it; (b) we are required by law to retain it; or (c) removal is technically impractical within a reasonable timeframe.
You can delete your User Content at any time through the Platform. Some cached or archived copies may persist for a limited period after deletion for technical reasons.
All content, software, design elements, graphics, trademarks, logos, and other materials provided by ZYMIX on the Platform are owned by or licensed to FLICKNMIX LTD and are protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use ZYMIX's intellectual property without our prior written consent.
By using the Platform, you agree NOT to:
We take violations of these Terms seriously. Depending on the nature and severity of the violation, we may:
For the most serious violations — including CSAM, grooming, exploitation of minors, and conduct posing an immediate safety risk — we will act without warning and will report to appropriate authorities.
We use a combination of automated AI tools and human moderators to review content on the Platform and to enforce our Community Guidelines and these Terms. In practice, this means:
We do not guarantee that all content on the Platform will be reviewed before it is posted, or that our moderation systems will detect every violation. We are a platform, not a publisher, and our moderation activities do not create any editorial responsibility for User Content.
Our content moderation includes AI-powered tools that process User Content to detect potential violations at scale. These tools are used alongside human review. Content you post may be assessed by automated systems as part of our safety operations. We will notify you if a significant moderation decision is taken against your account and explain the basis where we are able to do so.
You can report content or users you believe are violating these Terms or our Community Guidelines using the reporting tools within the app. We take all reports seriously and will review them in accordance with our internal processes. We may not be able to disclose the outcome of a specific report where doing so would affect the privacy of another user or an ongoing investigation.
Where we remove content, restrict a feature, or suspend or terminate an account, we will make reasonable efforts to notify you of the decision and the reason for it, except where doing so would compromise a safety investigation or is otherwise prohibited.
We provide an appeals process for moderation decisions through the Platform. Details of the appeals process are available within the app. We will review appeals fairly and in a reasonable timeframe.
ZYMIX is a user-to-user service subject to the UK Online Safety Act 2023. We have legal duties relating to illegal content, children's safety, user reporting, and transparency, which we are actively implementing. Details of our online safety practices are available within the Platform.
Where ZYMIX is accessible to users in the EU, the EU Digital Services Act (DSA) applies. This includes obligations relating to content moderation, recommender system transparency, and user redress. We are working towards full DSA compliance and will provide relevant information within the Platform.
If you are 16 or 17 years old, this section applies to you.
You must be 16 or over to use ZYMIX. If you are under 16, do not use the Platform.
We take the safety and privacy of younger users seriously. ZYMIX is designed with the requirements of the UK Age Appropriate Design Code (AADC) and the UK Online Safety Act in mind.
We design the Platform with the UK Age Appropriate Design Code in mind. We are developing protections specifically for users aged 16 and 17, including in relation to privacy settings, recommendation systems, and location features. We will update these Terms and our Privacy Policy as those developments are implemented.
If you are 16 or 17, we encourage you to review your privacy settings carefully, keep location features switched off unless you actively choose to use them, and use the reporting tools if anything makes you uncomfortable. You can contact us directly at privacy@flicknmix.io.
If you are a parent or guardian with concerns, or if you believe someone under 16 is using the Platform, please contact us at privacy@flicknmix.io. We will investigate promptly.
ZYMIX includes social discovery features. Depending on your settings, your username, profile photo, and public content may be visible to other users and, in some cases, searchable. You can control your visibility through your privacy settings within the app.
Location and proximity features are always opt-in. We request your explicit permission before activating any location feature. Once active, other users within that feature may be able to see that you are nearby.
By enabling discoverability or location features, you acknowledge that:
ZYMIX is not responsible for how other users respond to your presence on the Platform, including through location or proximity features, beyond our moderation and safety obligations.
Your privacy is important to us. Our Privacy Policy explains in detail what personal information we collect, why we collect it, how we use it, who we share it with, and what rights you have. The Privacy Policy is incorporated into these Terms by reference.
By using the Platform, you acknowledge that you have read and understood our Privacy Policy. Where there is any conflict between these Terms and the Privacy Policy on a data protection matter, the Privacy Policy prevails.
Our Privacy Policy is available at www.zymix.ai/en/privacy.html and within the app.
The Platform is provided on an 'as is' and 'as available' basis. To the fullest extent permitted by applicable law, we make no representations or warranties of any kind — express or implied — about the operation, availability, accuracy, or fitness for purpose of the Platform or any content on it.
We do not warrant that:
We do not endorse, verify, or take responsibility for any User Content posted by users. Statements, opinions, and information expressed by users are their own and do not represent the views of ZYMIX. Your interactions with other users are at your own risk.
To the fullest extent permitted by applicable law, FLICKNMIX LTD's total liability to you in connection with the Platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the greater of: (a) the total fees paid by you to ZYMIX in the 12 months preceding the claim; or (b) £500.
To the fullest extent permitted by applicable law, we shall not be liable for:
Nothing in these Terms excludes or limits our liability for:
We are not liable for any failure or delay in providing the Platform caused by circumstances beyond our reasonable control, including natural disasters, pandemic, power failures, internet outages, acts of government, or third-party service failures. We will take reasonable steps to minimise the impact on users where possible.
We reserve the right to suspend or terminate your account, or restrict your access to any part of the Platform, at any time and without prior notice where we reasonably consider that:
For serious violations — including CSAM, grooming, exploitation, and conduct posing an immediate safety risk — suspension or termination will be immediate and without warning.
On termination of your account:
You may close your account at any time through the app (Me > Account > Delete Account) or by contacting us at support@flicknmix.io. Closing your account does not entitle you to any refund of purchases made, except where required by applicable law.
We do not accept payments from, or conduct business with, individuals or entities in Cuba, Iran, North Korea, Sudan, Syria, or the Crimea region. Users in those jurisdictions may be unable to access the Platform or certain features. We reserve the right to restrict access from additional territories where required by applicable law or regulatory guidance.
Your data protection rights — including the right to access, correct, delete, and object to processing of your personal information — are set out in our Privacy Policy. To exercise any of these rights, contact us at privacy@flicknmix.io.
To make a complaint about the Platform, content, a moderation decision, or these Terms, contact us at support@flicknmix.io. We will acknowledge your complaint and respond within a reasonable timeframe.
For legal requests, law enforcement enquiries, or requests for user information, please contact us through FLICKNMIX LTD at the address below using the appropriate legal process. We will not respond to informal or improperly served legal requests.
Contact Details
FLICKNMIX LTD
15 Fitzroy Street, London, England, W1T 4DG
General: support@flicknmix.io
Privacy: privacy@flicknmix.io
Business: market@flicknmix.io
These Terms are governed by and construed in accordance with the laws of England and Wales. If you are a consumer resident in the UK or EU, you retain the benefit of any mandatory consumer protection provisions under the law of your country of residence that cannot be excluded by contract.
If you have a complaint, please contact us first at support@flicknmix.io. We will try to resolve your concern promptly and fairly. If we are unable to resolve it, you may refer the matter to the courts of England and Wales.
These Terms, together with our Privacy Policy and Community Guidelines, constitute the entire agreement between you and FLICKNMIX LTD in relation to your use of the Platform and supersede all prior agreements and understandings.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
Our failure to enforce any provision of these Terms at any time does not constitute a waiver of our right to enforce it in the future.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to an affiliate or successor entity in connection with a merger, acquisition, or sale of assets.
These Terms are written in English.
